delivery and returns
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DELIVERY
If the goods are in stock, they will be shipped no later than two (2) working days from the date of payment of the proforma invoice in case of payment by proforma invoice, by credit / debit card or by paypal.
Delivery time in Slovenia for items in stock is usually 2-5 working days. In case the product is not in stock, the delivery time is extended, delivery data are shown in the description of each item.
The price of postage with Pošta Slovenije is EUR 3.66 (regardless of the weight, quantity and size of your order), and you will be charged an additional commission fee of EUR 1 when choosing payment by cash on delivery. Delivery costs are charged and stated on the order and the invoice for the issued goods and you pay them together with the amount of the order. The bidder decides which delivery service to send the order with.
All orders are carefully packed in cardboard tubes.
return of goods and the right to withdraw from the purchase
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Pursuant to the Consumer Protection Act, the consumer has the right to notify the company by e-mail info@miniposter.si or by phone at 040751760 within 14 days of receiving the goods, that he withdraws from the contract without having to state the reason. for his decision. The only cost borne by the consumer in connection with the withdrawal is the direct cost of returning the goods. The goods must be returned to the bidder no later than 30 days after the notification of the intended return. The return of the received goods to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract. The bidder is not obliged to accept redemption shipments!
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The product returned by the consumer must be unused, undamaged, in the original packaging and in the same quantity. If the goods are damaged, dirty, without the original packaging or visible traces of use (inside or outside the item), the provider reserves the right to refuse the return.
After the return of the goods, the provider will no later than 30 days after receiving the notice of withdrawal from the contract to the consumer's bank account to transfer the return, ie the purchase price of the returned product or. products, the provider is not obliged to reimburse the costs incurred due to shipping. The consumer may also decide to exchange and choose another product, but must inform the provider at the same time as the return of the goods.
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Custom-made products cannot be returned or replaced at the customer's request, unless there is a defect in the product or the product does not reach the promised quality.
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